Grievance Redressal
Version 1.0 · Last updated: 22 October 2026
Buyzo – Grievance Redressal · Version 1.0
We take complaints seriously. This page explains how to raise one and what happens next, under the Consumer Protection (E-Commerce) Rules, 2020, the IT (Intermediary Guidelines) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
Hemapriya Natesan
Dr Hemapriya Ecommerce Academy (Buyzo)
28A, F03 Sriniketan Apartment, Pillaiyar Kovil Street, S S Colony, Madurai, Tamil Nadu 625016, India
Email: sales@buyzo.app (subject: "Grievance") · Phone/WhatsApp: +91 7305971904
Hours: Monday–Saturday, 10 am–6 pm IST
What you can complain about
- A problem with your Buyzo account, purchase or the service
- A Buyzo shop that sells prohibited items, infringes your rights, or posts unlawful content
- How your personal data is handled by Buyzo
- A request to access, correct or delete your personal data
How to raise it.
Use the form below or email the Grievance Officer with your name, contact details, the shop link or order details if relevant, what happened, and what you would like us to do. For intellectual-property complaints, include proof that you own the rights.
What happens next
| Step | Timeline |
|---|---|
| We acknowledge your complaint with a reference number | Within 24 hours |
| Complaints about unlawful or prohibited content in a shop | Acted on within 72 hours where the law requires |
| Valid orders from a court or government authority | Complied with within the time the law requires |
| Other complaints resolved | Within 15 days |
| Personal data rights requests (access, correction, erasure) | Within 30 days, and within the legal limit |
Complaints about a seller's products or orders.
Each shop is run by an independent seller who is responsible for their products, delivery and refunds. Please contact the seller first using the WhatsApp or contact details on their shop. If they do not respond or you believe the shop is breaking the law, report it to us and we will look into it.
If you are not satisfied.
You can appeal to the Grievance Appellate Committee set up under the IT Rules for content decisions, complain to the Data Protection Board of India for data issues, or approach the consumer commission (consumer helpline: 1915 or consumerhelpline.gov.in) for consumer matters.
Raise a complaint
Questions? Email sales@buyzo.app or WhatsApp +91 7305971904.