Cancellation & refund policy

1. All sales are final

Buyzo plans (Basic and Growth) and add-ons are one-time digital purchases. Your account and shop are set up immediately after payment, so we do not offer cancellations or refunds once a purchase is complete.

2. Try before you buy

Please look at our sample shops and ask us anything on WhatsApp (+91 7305971904) or at sales@buyzo.app before buying.

3. When we will refund

We give a full refund if:

• You were charged more than once for the same purchase, or
• You paid but your account could not be created and we could not fix it within 7 days.

Email sales@buyzo.app with your Razorpay payment ID. Approved refunds are made to your original payment method within 5–7 working days.

4. Failed payments

If money was debited but the payment failed, your bank usually reverses it automatically within 5–7 working days. If it doesn’t, email us at sales@buyzo.app with your payment ID.

5. Orders from seller shops

Purchases made on a seller’s shop are between the shopper and that seller. Returns, exchanges and refunds for those orders follow the seller’s own policies shown on their shop.